Shipping policy

Delivery terms

We deliver within EU countries. Delivery method depends on the size and nature of the order and will be made by courier or freight forwarder.

Orders are processed as quickly as possible, and you will receive status updates by email. Stock items are normally dispatched within 2–4 working days. Delivery times may be extended during public holidays.

Shipping rates

We offer free shipping on orders of 65 EUR or more (Sweden: 750 SEK, Poland: 280 PLN). For smaller orders, shipping costs 40 EUR for parcel delivery (Sweden: 450 SEK, Poland: 170 PLN) and 80 EUR for pallet delivery (Sweden: 900 SEK, Poland: 340 PLN). The final shipping cost is always shown at checkout.

Parcel deliveries

Orders that can be shipped as parcels will be delivered by GLS or UPS. Delivery time is normally 2–4 working days from collection. You will receive a tracking number by email. Deliveries are made to private and business addresses, but not to parcel shops.

Pallet deliveries

Orders requiring pallet shipment (e.g. sideboards, dining tables, sofas) will be delivered by Dachser. You will be contacted by phone to agree on a delivery time. Delivery is normally within 2–5 working days after collection. If you are not at home at the agreed time, the goods will be returned to our warehouse unless otherwise arranged. Please contact us if you are unable to receive the delivery.

An adult must be present to sign for delivery. You may authorise another person to accept delivery on your behalf. Please check your goods carefully upon receipt and sign with reservations if there are visible damages. If necessary, you may refuse delivery, in which case the driver will return the goods.

Unless otherwise agreed, pallets and packaging will not be removed by the carrier.

Delays

Please note that backordered items may have longer delivery times than indicated. If your order is delayed, we will inform you by email. WOUD cannot be held liable for delays caused by the carrier. However, you are welcome to contact us if you experience delivery issues.