Terms and conditions
This website is owned by WOUD A/S, Søndergårdsallé 9 MF, 8700 Horsens, Denmark.
Company registration number (CVR): 31752620, Email: info@woud.dk, Phone: +45 71 998 998.
In these Terms and Conditions, “you” or “your” refers to the purchaser/consumer. References to “we”, “us”, or “our” refer to WOUD A/S. By placing an order on www.wouddesign.com, you agree to be bound by the following Terms and Conditions.
These Terms and Conditions apply to purchases made by private consumers. Business customers are welcome to contact us directly at kundeservice@woud.dk.
We encourage you to read these terms carefully.
Orders
The agreement is considered binding once we have sent your order confirmation. An order confirmation will be sent by email as soon as possible after we have registered your order. The confirmation will state your order number, an overview of the ordered item(s), and your delivery and contact details. We encourage you to keep a copy of your order confirmation.
Prices and payment
We accept the following means of payment:
- Dankort
- Visa
- Mastercard
- Visa Electron
Payments are processed through Shopify Payments, a secure, approved payment service provider. Further information on Shopify Payments' security can be found on their website.
Payment is not charged until the goods are dispatched from our warehouse. For items on backorder, payment will only be charged at the time of dispatch.
All prices are stated in euros and include VAT. Shipping costs are added at checkout; see Section 3 for details.
If redelivery is required due to failure to collect your parcel or absence at the agreed delivery time, you will bear the costs. We reserve the right to change prices on the website without prior notice. We also reserve the right for typographical errors, pricing errors, sold-out/discontinued products, and changes in fees.
Delivery terms
We deliver within EU countries. Delivery method depends on the size and nature of the order and will be made by courier or freight forwarder.
Orders are processed as quickly as possible, and you will receive status updates by email. Stock items are normally dispatched within 2–4 working days. Delivery times may be extended during public holidays.
Shipping rates
We are offering free shipping on all orders within the EU for a time-limited period.
Parcel deliveries
Orders that can be shipped as parcels will be delivered by GLS or UPS. Delivery time is normally 2–4 working days from collection. You will receive a tracking number by email. Deliveries are made to private and business addresses, but not to parcel shops.
Pallet deliveries
Orders requiring pallet shipment (e.g. sideboards, dining tables, sofas) will be delivered by Dachser. You will be contacted by phone to agree on a delivery time. Delivery is normally within 2–5 working days after collection. If you are not at home at the agreed time, the goods will be returned to our warehouse unless otherwise arranged. Please contact us if you are unable to receive the delivery.
An adult must be present to sign for delivery. You may authorise another person to accept delivery on your behalf. Please check your goods carefully upon receipt and sign with reservations if there are visible damages. If necessary, you may refuse delivery, in which case the driver will return the goods.
Unless otherwise agreed, pallets and packaging will not be removed by the carrier.
Delays
Please note that backordered items may have longer delivery times than indicated. If your order is delayed, we will inform you by email. WOUD cannot be held liable for delays caused by the carrier. However, you are welcome to contact us if you experience delivery issues.
Right to complain
In accordance with the Danish Sale of Goods Act, you have a 2-year statutory right to complain about defective goods. The right does not cover damage or defects arising from misuse, lack of maintenance, or normal wear and tear.
Please contact kundeservice@woud.dk or +45 71 998 998 if you wish to submit a complaint. Depending on the circumstances, we will offer repair, replacement, a refund, or a price reduction.
You are encouraged to notify us as soon as possible and within a reasonable time after discovering a defect. Notification within 24 hours of receipt is recommended for efficient handling, but your statutory rights remain unaffected. Please do not return goods before contacting us.
Returned items must be securely packaged in their original packaging. Once a complaint case has been accepted, WOUD A/S will reimburse reasonable shipping costs.
Returning goods - complaints
When returning items, ensure that they are packed securely in the original packaging and appropriate shipping materials. In accordance with the warranty section, please contact us before sending your item back. You are responsible for the return shipment, after which WOUD A/S will cover the costs once the complaint case is resolved.
Returning goods - Right of withdrawal
As a private consumer, you have the right to cancel your purchase within 14 days without providing any reason. The withdrawal period expires 14 days after the day you, or an authorised representative, physically receive the goods. If your order consists of multiple items delivered separately, the withdrawal period begins once you have received the final item.
If you withdraw, we will refund the payment received, including standard delivery costs, using the same payment method used for the original transaction. Refunds will be made no later than 14 days from the date on which we are informed of your decision to withdraw. In the case of partial withdrawal, delivery costs will not be refunded.
Customised products are excluded from the right of withdrawal.
Goods must be returned unused, in their original packaging, and securely packed. You are responsible for return shipping costs. If the product shows signs of use, damage, or reduced value, we reserve the right to deduct an amount corresponding to the loss of value from the refund.
After contacting our customer service with the standard withdrawal form, please return your order to:
WOUD
Søndergårdsallé 9 MF
8700 Horsens
Att: Web – Return
Exercising your right of withdrawal
To exercise your right of withdrawal, please notify us by email at kundeservice@woud.dk. Refusal to accept delivery is not sufficient without prior notice.
Standard withdrawal form
You must use this form if you wish to exercise your right of withdrawal:
To wouddesign.com, Søndergårdsallé 9 MF, 8700 Horsens, kundeservice@woud.dk.
I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following item(s): [insert item number(s) of the product(s) you wish to withdraw].
Order number [ ]
Ordered on [ ].
Received on [ ].
Consumer’s name: [Your full name]
Consumer’s address: [Your address]
Consumer’s signature (only if this form is submitted on paper)
Date [ ]
Opened packaging and value reduction
If you withdraw after opening the packaging, please note that handling of the product may affect its value. If the product has been used, this will be considered a reduction in value, and we are entitled to deduct the depreciation from your refund.
You may handle and inspect the product only in the same way as permitted in a physical shop. You must not put the product into actual use. If the product has been used in a way that prevents resale at full price, we will deduct the reduction in value from your refund.
If the original packaging is not intact, this is also considered a reduction in value, and you should not expect a full refund. In certain cases, depending on the extent of use, we may assess that the product no longer has any commercial value. In such cases, you will not be entitled to a refund.
The product must be returned in its original packaging. Furthermore, you must ensure that it is securely packed for return. Until we receive the package, you bear the risk for the goods. Always keep your delivery receipt when returning parcels.
Refunds
Refunds are made via the original payment method (including gift cards) within 14 days after we have received notice of withdrawal. Additional services purchased in connection with delivery (e.g. carrying in, packaging removal) are not refundable. Return shipping costs for cancellations are not refunded.
Customised products
All upholstery series (including sofas, lounge chairs, and benches) is made to order. The product page will indicate if an item is made to order.
These items are produced specifically for you, and the delivery time is approximately 8-10 weeks from the order date. We will contact you by email or phone regarding your order and expected delivery date. Customised products cannot be cancelled or returned.
Complaints
If you wish to make a complaint about a purchase on wouddesign.com, please contact kundeservice@woud.dk. If no solution is found, you may submit a complaint to the Danish Dispute Resolution Centre (Nævnenes Hus) via their portal: https://kpo.naevneneshus.dk.
If you are an EU consumer residing outside Denmark, you can also submit your complaint to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr. Please use our email address kundeservice@woud.dk when submitting.
Personal data
The personal data you provide when placing an order will be registered by WOUD. We are responsible for handling your personal information. Please see our Privacy Policy and Cookies Policy for further details.
If you have any questions, please contact us at kundeservice@woud.dk.
Updated September 25 2025