This website is owned by WOUD A/S, Søndergårdsallé 9 MF, 8700 Horsens, Denmark.

Company registration number (CVR): 31752620, Email: info@wouddesign.com, Phone: +45 71 998 998. 

In these Terms and Conditions, “you” or “your” refers to the purchaser/consumer. References to “we”, “us”, or “our” refer to WOUD A/S. By placing an order on www.wouddesign.com, you agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to purchases made by private consumers. Business customers are welcome to contact us directly at support@wouddesign.com.

We encourage you to read these terms carefully.

Prices 
All prices are stated in euros or your local currency and include VAT. Shipping costs are added at checkout. You can find more information in the “Delivery Terms” section. The total price, including any shipping costs, will be shown at checkout.

Payment
At wouddesign.com we accept the following means of payment: Dankort, Visa, Mastercard and Visa Electron. Payments are processed through Shopify Payments, a secure, approved payment service provider. Further information on Shopify Payments' security can be found on their website.
The amount will first be charged once the item has been dispatched from our warehouse. If one or more items in your order are on backorder or have a longer delivery time, payment for those items will only be charged when they are shipped. If redelivery is required due to failure to collect your parcel or absence at the agreed delivery time, you will bear the costs. 
We reserve the right to change prices on the website without prior notice. We also reserve the right for typographical or pricing errors, sold-out or discontinued products, as well as changes in fees.

Orders
The agreement is considered binding once we have sent your order confirmation.We will send an order confirmation by email as soon as possible after your order has been received. The confirmation will include your order number, an overview of the item(s) ordered, as well as delivery and contact information. We encourage you to keep a copy of your order confirmation.

We deliver within EU countries. Orders are processed as quickly as possible, and you will receive status updates by email. Stock items are normally dispatched within 2-4 working days. Delivery times may be extended during public holidays.

Shipping rates
Depending on the size and nature of your order, delivery will be made as either a parcel or pallet shipment.
GLS, FedEx, TNT, DHL, UPS and DPD home delivery (parcel shipment): 40 EUR (e.g. accessories, lighting and small furniture). (Shipping to Sweden is also available with Bring and DAO).
Dachser home delivery (pallet shipment): 80 EUR (e.g. chairs, tables, sideboards and sofas)
Please note that these prices do not apply during free shipping campaigns. Current campaigns will be visible at checkout.

Parcel deliveries
Orders that can be shipped as parcels will be delivered by GLS, FedEx, TNT, DHL, UPS or DPD. Delivery time is normally 2-4 working days from collection. You will receive a tracking number by email. Deliveries are made to private and business addresses.

Pallet deliveries
Orders requiring pallet shipment (e.g. sideboards, dining tables, sofas) will be delivered by Dachser. You will be contacted by phone to agree on a delivery time. Delivery is normally within 2-5 working days after collection. If you are not at home at the agreed time, the goods will be returned to our warehouse unless otherwise arranged. Please contact us if you are unable to receive the delivery, as you are responsible for ensuring that the delivery can be received.

Special conditions for pallet deliveries
At the time of delivery, a recipient of legal age must be present to sign for the delivery. You may authorise another person to accept the delivery on your behalf. It is important that you check your order carefully for any visible damage upon receipt. We also encourage you to ensure that the items delivered are correct before signing for the delivery.
Unless otherwise agreed, pallets and packaging will not be removed by the carrier.
Should there be any damage or visible defects to the packaging, please sign for the delivery with reservation. Alternatively, you may refuse to accept the delivery, in which case the driver will return the order to us. Once we have been notified by the carrier of a refused delivery, we will contact you using the contact information provided. If you do not hear from us, please contact support@wouddesign.com.

Delays
Please note that backordered items may have longer delivery times than indicated. If your order is delayed, we will inform you by email. WOUD cannot be held liable for delays caused by the carrier. However, you are welcome to contact us at info@wouddesign.com or +45 71 998 998, if you experience delivery issues.

In accordance with the Danish Sale of Goods Act, you have a 2-year statutory right to complain about defective goods. The right does not cover damage or defects arising from misuse, lack of maintenance, or normal wear and tear. Please contact support@wouddesign.com or +45 71 998 998 if you wish to submit a complaint. Depending on the circumstances, we will offer repair, replacement, a refund, or a price reduction.

You are encouraged to notify us as soon as possible and within a reasonable time after discovering a defect. Notification within 24 hours of receipt is recommended for efficient handling, but your statutory rights remain unaffected. Please do not return goods before contacting us.

Returning goods
When returning an order, the item must be carefully packed in its original packaging as well as in secure shipping packaging. In accordance with the section ‘Right to Complain’, please contact us before returning your item. We will send you a return label by email to be used for the return shipment of the claimed item. Once the complaint case has been accepted, WOUD A/S will refund the price of the item, excluding any delivery costs, minus the return shipping costs.

As a private consumer, you have the right to cancel your purchase within 14 days without providing any reason. The withdrawal period expires 14 days after the day you, or an authorised representative, physically receive the goods. If your order consists of multiple items delivered separately, the withdrawal period begins once you have received the final item.

If you withdraw, we will refund the payment received, excluding any delivery costs, using the same payment method used for the original transaction. Refunds will be made no later than 14 days from the date on which we are informed of your decision to withdraw. You are, of course, welcome to withdraw parts of your order.

Please note that customised products are excluded from the right of withdrawal.

How to use your right of withdrawal
To exercise your right of withdrawal, please notify us by email at info@wouddesign.com. Refusal to accept delivery is not sufficient without prior notice. The withdrawal right remains valid as long as your notice of cancellation is sent before the withdrawal period comes to an end.

You must use this form if you wish to exercise your right of withdrawal:

To wouddesign.com, Søndergårdsallé 9 MF, 8700 Horsens, info@wouddesign.com.

I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following item(s): [insert item number(s) of the product(s) you wish to withdraw].

Order number [ ]
Ordered on [ ]. Received on [ ].
Consumer’s name: [Your full name]
Consumer’s address: [Your address]
Consumer’s signature (only if this form is submitted on paper)
Date [ ]

Returning goods
After contacting our customer service with the standard withdrawal form, please return your order to:

WOUD
Søndergårdsallé 9 MF
8700 Horsens, Denmark
Att: Web (Return)

If the product shows signs of use, damage, or reduced value, we reserve the right to deduct an amount corresponding to the loss of value from the refund. As a private customer, you are responsible for return shipping costs.

When you choose to return or withdraw your order, we will refund your payment, excluding any shipping costs. Additional services purchased in connection with delivery (e.g. carrying in, packaging removal) are not refundable. 

Once your order has been received by WOUD and verified to meet the conditions for withdrawal, we will refund your payment. Refunds are made via the original payment method, including gift cards, within 14 days after we have received notice of withdrawal.

If you withdraw after opening the packaging, please note that handling of the product may affect its value. If the product has been used, this will be considered a reduction in value, and we are entitled to deduct the depreciation from your refund.

You may handle and inspect the product only in the same way as permitted in a physical shop. You must not put the product into actual use. If the product has been used in a way that prevents resale at full price, we will deduct the reduction in value from your refund.

If the original packaging is not intact, this is also considered a reduction in value, and you should not expect a full refund. In certain cases, depending on the extent of use, we may assess that the product no longer has any commercial value. In such cases, you will not be entitled to a refund.

The product must be returned in its original packaging. Furthermore, you must ensure that it is securely packed for return. Until we receive the package, you bear the risk for the goods. Always keep your delivery receipt when returning parcels.

All our upholstery series, including sofas, poufs, lounge chairs, and benches, is made to order. The product page will indicate if an item is made to order. These items are produced specifically for you, and the delivery time is approximately 8-10 weeks from the date your order is received. We will contact you by email or phone regarding your order and the expected delivery date. We do everything we can to provide you with the most accurate delivery date for made-to-order items. If your delivery is delayed due to the shipping company or force majeure, we will notify you as soon as possible by email. Please note that customised products cannot be cancelled or returned. 

If you wish to make a complaint about a purchase on wouddesign.com, please contact support@wouddesign.com, where we will try to find a solution. If no solution is found, you may submit a complaint to the Danish Dispute Resolution Centre, Nævnenes Hus, via their portal: https://kpo.naevneneshus.dk. To submit a complaint to the Danish Dispute Resolution Center, Nævnenes Hus, the item you wish to complain about must have cost at least DKK 1.100 and no more than DKK 100.000.

If you are an EU consumer residing outside Denmark, you can also submit your complaint to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr. Please use our email address support@wouddesign.com when submitting.

The personal data you provide when placing an order will be registered by WOUD. We are responsible for handling your personal information. Please see our Privacy Policy for further details.

If you have any questions, please feel free to contact us by email at info@wouddesign.com.