In accordance with the Danish Sale of Goods Act, you have a 2-year statutory right to complain about defective goods. The right does not cover damage or defects arising from misuse, lack of maintenance, or normal wear and tear. Please contact support@wouddesign.com or +45 71 998 998 if you wish to submit a complaint. Depending on the circumstances, we will offer repair, replacement, a refund, or a price reduction.

You are encouraged to notify us as soon as possible and within a reasonable time after discovering a defect. Notification within 24 hours of receipt is recommended for efficient handling, but your statutory rights remain unaffected. Please do not return goods before contacting us.

When returning an order, the item must be carefully packed in its original packaging as well as in secure shipping packaging. In accordance with the section ‘Right to Complain’, please contact us before returning your item. We will send you a return label by email to be used for the return shipment of the claimed item. Once the complaint case has been accepted, WOUD A/S will refund the price of the item, excluding any delivery costs, minus the return shipping costs.

When you choose to return or withdraw your order, we will refund your payment, excluding any shipping costs. Additional services purchased in connection with delivery (e.g. carrying in, packaging removal) are not refundable. 
Once your order has been received by WOUD and verified to meet the conditions for withdrawal, we will refund your payment. Refunds are made via the original payment method, including gift cards, within 14 days after we have received notice of withdrawal.

Read WOUD´s terms and conditions.